FAQ

Exactly! Customized curtains are worth customizing and are a good choice.

Customized curtains may be known for their much higher prices than ready-made curtains. Well, our situation is not always like this. We have eliminated intermediaries and made everything ourselves to ensure we provide you with honest prices.

In addition, we attach great importance to quality. That's why we have set high standards for materials, craftsmanship, and measures, bringing you a seamless appearance and true comfort. We even make returns easier.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund.

Since it is a custom product, we can not cancel the order if the product is finished and shipped, and it does not support returns and refunds.

Returns (if applicable)

Since curtains are made by our several workers and specially customized for you according to your preference, which cannot be applied to other customers, generally we don’t accept return except for quality issues. If you are not satisfied with your custom curtains and want to return within the 30 days after receiving the order, we could only give you a partial refund that is 70% of your order price.

If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.

If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy, such as you received a wider panel, then we may cut it down in width to best match your window/door. But if it’s an issue that cannot be remedied such as curtains are too narrow or too short, or you need to change a different fabric, we could give you 50% off on purchasing a second set. (Only valid within 30 days after receiving your first order)

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The shipping cost of returns (if applicable)

For quality issues, all return shipping costs will be borne by Curtarra. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@joomme.com

Please contact our Customer service at support@joomme.com. to get more information you need.

If you have any problems with your received order, feel free to contact us. Just send your Order# and problem to support@joomme.com or start a LiveChat. We will reply as soon as possible and spare no effort to assist you with the order.

Gentle cycle machine washable in cold water or hand wash.
Hang dry or dry on low heat.
Wipe clean, dry clean, and do not bleach.
Steam ironing when the fabric is still damp. Some fabrics become heavier after absorbing water, so it is recommended that you use a one-piece washing machine when the curtain gets larger.
If you want to use an iron, please turn down the temperature to avoid burning the curtains.

Easier measurement, better customization
Measuring is even easier with Joomme. Try our measuring tools or follow our ready-made measuring steps. Now, look at the simple steps!

Step 1:Measurement view
Measure ViewInstall the pole or track at  a suitable height, we recommend that the pole be as close to the ceiling as possible. It should extend approximately 6-15 inches from the window frame at each end to block light and allow room for the curtains to open.

Step 2:Determine the Curtain Width
Suitable for frommet top/pole pockets
The width of each board = pole/track width/number of boards x fullne. 

For pinch pleats-double/triple
The width of each board = rod/track width/number of boards.
If there are no rods or tracks,then:rod/track width=window winth+6''to15''per side.

 

Step 3:Determine the Curtain Width 

For Grommet Top/ Rod Pocket
Length of per panel = 1.2in + Top of the rod to where you want the curtain to finish  + Bottom.
For Pinch Pleat – Double/ Triple
Length of per panel = Where you’d like the curtain top to be to floor distance + Bottom.

Something needs to be considered when calculating the funal size of perpanel

What will happen if the size is over the max limit?

Most of our designs are solid and cross-pattern fabric. The width of most fabric rolls is 104 inches.

We can make curtains without seams if your curtain length is below 104 inches. The fabric roll width is curtain length.

However, the vertical stripes/patterns will become horizontal stripes/patterns if the curtain length is over 104 inches.

The fabric roll width is curtain width(the width should be smaller than 104 inches).

If both the width and length are over 104 inches, curtains will come with seams to meet the size.

Panel type

You may order your drapery as Single Panel or in a Pair(Split Panel).
Split Panel - 1 Left 1 Right:
Two equal panels (1 left, 1 right), the total width coverage you specify will be automatically divided in 2.
Single Left Panel:

One  individual panel of fabric is open to the left. Made to cover an entire span or as a decorative stationary panel.

Bottom

You may order your drapery as Single Panel or in a Pair(Split Panel).
Split Panel - 1 Left 1 Right:
Two equal panels (1 left, 1 right), the total width coverage you specify will be automatically divided in 2.
Single Left Panel:

One  individual panel of fabric is open to the left. Made to cover an entire span or as a decorative stationary panel.

Fullness

Curtains can be flat or they can have fullness. Fullness is the amount of fabric that is used to cover the width of your curtain track or pole. Fullness provides a drape with a richer look and more light and sound absorption.

2.5X fullness: 2.5X fullness has a luxury look for a rich pleat-looking.

2.0X fullness: For a nice pleat-looking and proper use, 2X fullness is highly recommended.

1.8X fullness: 1.8X fullness may have a flat look for a large window. This is the minimum fullness required for the pinch pleated header.

1.5X fullness: For a large window, 1.5X fullness may have a flat look.If you're hanging curtains just to frame a window and don't intend to shut them, you can choose 1.5X fullness.

Fullness is the amount of fabric covering the area. For example:

Use a 42-inch wide panel to cover the 42-inch area, which is 1X fullness, and the curtains are flat, not wave/pleat looking.

Use an 84-inch wide panel to cover the 42-inch area, which is 2X fullness, and the curtains will have a beautiful wave/pleat appearance.

For the top of the grommet, we recommend using 2Xfullness and at least using 1.5Xfullness, because the grommet will make the coverage area narrower than the curtain width.

Stack Back

Stack back is the space the curtains occupy when fully open.

For ONE PANEL: With a panel width of 1 Inches in Grommet or Rod Pocket style, the stack back is roughly 0.13 inches.

Please note that the calculation of the stack back width is only an estimate. Stack back can fluctuate depending on factors such as puddling, fabrics, lining options, curtain rods, brackets, and rings.